FAQI don’t want to order on-line. How can I place my order?
You may call us at 416-532-3337 or toll free in Canada at 1-866-462-3337 to place any first time orders or email us. Please have on hand the product #, payment information and mailing address. What forms of payment will you accept? We gladly accept Visa, MasterCard, AMEX or Paypal. No credit cards will be processed until your order ships. Will you accept money orders / company cheques / wire transfers? Corporate clients may choose this option instead if they are placing the orders in advance. Please call us for more info. How do I choose the correct size? If there are different sizes available, you will be asked to enter a size. If there is no place to enter a size, it is a one-size fits most. Different manufacturers can vary their sizing slightly. Please see The Fitting Room for our size charts. If in doubt between two sizes, it’s usually best to order the larger size. You can also call or email us for a more accurate measurement. How can I find out more about the costume? If you click on the image thumbnail, you will be given a brief description including sizes, product number, price and quantity on hand. You can call us if you would like more detailed information such as fabrication or washing instructions. Why is my costume out of stock or on back-order when it showed they were in stock? From time to time, a costume will be out of stock despite what it says on the website. This is usually because the costume has been sold by phone or email and the totals have not been adjusted. If the item is available in our warehouse, we can have it within 48 hours. We cannot tell you for sure when a back-ordered item will become available. How is my order shipped? How long will it take? All Canadian orders are shipped Canada Post and US orders are shipped Fedex Ground. Orders may take up to 48 hours to process, and once the order has been processed it will take anywhere from 2-8 business days depending on the destination. Please note: all deliveries are made Monday to Friday. If you require a rush order, please email us with your information. We will do our best to accommodate your request. Can I pick up my order? We no longer have a storefront location so orders cannot be picked up. You can have an in-stock order delivered anywhere in the GTA the same day by a local courier. Please call for more info. My costume is damaged or defective. What should I do? Please notify us within 7 days from the date of delivery to get a Return Authorization Number (RAN). We will substitute the merchandise or we will reimburse you in full. Merchandise damaged during shipping should be reported to the shipper/carrier immediately. We will not accept anything back without a (RAN). To obtain one please email us and write in the subject box, "Need a RAN". When shipping something back, please include a copy of your invoice. Do not forget to write your RAN on the Label on the outside of the package. We suggest you use a "traceable" service, as we are not liable for a return that is not received by us. We must receive the package at our facility within 10 days of issuing a RAN. Returns after this period will be considered an "Unauthorized Return". I don’t like my costume. It wasn’t what I was expecting. Can I return it? Yes, as long as the guidelines are followed in our Return Policies. Please see customer service for more info. How do I find out the status of my order? For status on orders or general information, please e-mail us. For all inquiries we will need the following information: Name order was placed under and order number. Please write in the subject box, "status of my order". |
